What does The Generator Connection service team do for you?
Reduce Maintenance Costs with Remote Monitoring
Adding a remote standby generator monitoring system to your generator equipment helps reduces maintenance costs. A complete standby generator installation is a complicated system, both in terms of electrical and mechanical components. Common preventable, or easily corrected, problems include dead or weak batteries, low fuel level, block heater failure, leaving the generator in manual start or “not in auto” mode. All of these conditions can be effectively monitored using a remote monitoring system.
Why Service Repair and Maintenance is Important
Regular generator maintenance is essential, especially in New England where severe weather, unreliable utility power, and safety concerns make dependable backup power so important. Over time and through regular use, components such as batteries, oil, fluids, spark plugs, belts, and hoses naturally begin to wear and deteriorate. Valve clearances, ignition timing, and frequency settings may also require adjustment.
At The Generator Connection, maintenance services are designed to keep your system running safely, efficiently, and reliably year-round. Regular inspections can help identify small issues before they become costly repairs, extend the life of your equipment, and give you peace of mind knowing your home or business is prepared when outages occur.
Warranty
The Generator Connection Inc. is an Authorized Warranty Center for the following brands: Kohler,Cummins, Winco, Generac, Briggs and Stratton
*The Warranty on any generator system depends on proper installation and maintenance.
FAQ’S
Is the KOHLER 10-Year Extended Warranty on top of the 5-year warranty (equal to 15 Yrs)?
NO. When purchasing the 10-year extended warranty, KOHLER is adding 5 more years from the installation date of the unit to equal 10 years of coverage.
Can I do my own maintenance on my Kohler generator?
The annual preventative maintenance must be performed by a KOHLER -authorized service technician. WE (The Generator Connection) does not have to perform the maintenance, but it must be done annually by a KOHLER -authorized service technician, and you must show proof of work, or the warranty may be considered null and void due to customer neglect.
Are KOHLER Warranties Transferrable?
YES. A KOHLER warranty is transferrable to a new owner at the same location or the same owner at a new location if the generator set is installed by a Kohler-authorized dealer or service technician.
What is the difference between a Warranty and a Service Agreement?
Warranty (Kohler, Generac, Winco, Briggs & Stratton, Cummins, etc):
Each new generator purchase comes with a manufacturer’s warranty covering parts and labor costs for repairs related to premature part failure or manufacturing defects. Warranty coverage periods vary, and some manufacturers offer extended warranty options for purchase. Warranties do not cover routine maintenance, tune-ups, adjustments, batteries, or engine fluids (such as fuel, oil, and coolant) necessary to keep your generator running efficiently. Warranties will not cover issues with accessories added to the generator, such as OnCue, heater kits, and e-stop buttons. Failures caused by an insufficient fuel supply, extreme weather, or natural events—including lightning strikes, ice/snow buildup, and rodent damage—may also not be covered. Please review the specific warranty documentation included with your purchase for complete coverage details.
Service Agreement (offered by The Generator Connection):
Service agreements are 2-year agreements with The Generator Connection that are separate from the generator manufacturer’s warranty. It is beneficial to have one when it comes time for your regular yearly maintenance, non-warranty repairs, and emergency service. There is no cost to sign up, it is not a prepay plan, and you will only be billed after your scheduled work is completed. Benefits include: Discounted labor rates and trip charges. A price lock on your maintenance and labor rates for 2 years. Priority proactive scheduling (we will contact you when your yearly maintenance is due). Access to our free 24/7 technical phone support. Priority emergency service call scheduling (agreement holding customers will be given priority over non-agreement customers if you call for emergency service). Signing a service agreement involves no risk, and we strongly encourage customers to do so.
We Install and Service Trusted Brands
Annual Maintenance Performed on Your Generator System
1. Change lubrication oil
2. Replace oil filter and inspect base
3. Replace spark plugs (except for diesel units)
4. Inspect ignition coil wires and plug caps.
5. Inspect cooling system, clean fins (air-cooled)
Top off radiator (liquid-cooled up to 1 gallon)
6. Inspect fan guard for condition and security
7. Inspect and clean air filter and pre-cleaner
8. Replace fuel filters (diesel and gasoline)
9. Inspect engine gaskets, breathers and fuel regulation
components for any fuel or oil leakage
10. Inspect and adjust engine belts, hoses and clamps
11. Lubricate governor and carburetor linkage
12. Load test battery and record VDC readings
13. Service battery, add water to electrolyte and clean posts
14. Check and record battery static and running charging rates
15. Inspect engine and battery heaters for proper operation
16. Inspect engine and electrical safety shutdown devices
17. Inspect unit for excessive noise or vibrations
18. Inspect mounting bolts, brackets and coupling connections
19. Check, calibrate and record AC output Voltage & Frequency
20. Inspect engine, alternator and control wiring
21.Inspect and clear dampers, louvers and air intakes
22. Wipe down outside of generator and engine
23. Update via laptop computer, main controller OEM firmware as updates become available
Automatic Transfer Switch
24. Inspect for overheated power terminals and lugs
25. Inspect control board wiring and connections
26. Check and adjust exercise clock setting (as needed)
27. Inspect mechanical switchgear mechanism
28. Check time delays (as needed)
29. Perform power outage simulation w/ permission
As Needed Maintenance Performed on Your Generator System
The following recommended extended interval items will be quoted and billed if approved in addition to the PM service on an as needed basis.
Our service coordinator will keep track and confirm during scheduling of PM service:
- Replace engine battery (every 3-4 years);
- Replace internal fuel hose (every 6-7 years);
- Adjust exhaust and intake valves (every 300-400 hrs of run time, *mechanical valves only):
- Replace ATS battery, if applicable (every 3-4 years).
- Cooling system service (every 4-5 years, * Liquid-Cooled Generators Only)